Requests

One request per a problem is advisable. The responsible person or responsible group can be assigned automatically depending on request type. 

Fields available for all users:

• Name;
• Message history (correspondence within a request);
• Incident workplace;
• Attached files;
• Contact phone;
• Rating;
• Open/closed.

Fields available for supporters:

• Source;
• Type;
• Name;
• Deadline;
• Message history (correspondence within a ticket);
• Incident workplace;
• Attached files;
• Contact phone;
• Rating;
• State;
• Responsible person;
• Urgency;
• Rating;
• Open/closed;
• Notes.