Easy User-Supporter Communication

Hardware Inspector Service Desk is a web interface that allows end users to communicate with supporters via the LAN or Internet. It is simple enouph not to confuse a user. At the same time, its integration with the Service Desk built in Hardware Inspector or Hardware Inspector Client/Server allows support team have access to all data that is necessary for efficient support. For instance, a supporter can instantly go to the incident workplace and view asset maintenance history. After the problem is solved one can link a request to the device maintenance history which is useful when making a report on the IT department performance.

At the same time supporters can use the web interface as well.